SchoolKingdom is committed to providing superior support and services to all its clients. Support and Product Services are uniquely integrated with school service operations to provide a seamless channel of communication from problem identification through to problem resolution. Our comprehensive suite of service and support offerings include Client Support, Technical Support, Training, Implementation and IT consulting services.  Client service and product utilization support  Email support (maximum response time: 24 hours)  Access to the support website  Ability to download the User’s Guide and additional manuals  Global Helpdesk  Specialized phone support is provided to the school's authorized technical staff members At the Right Time and Right Place We realize that effective support is the key for the success of our business. Therefore, we have put in place a multi-tiered support system that includes both internal and partner resources at all locations where our customers are present. Team based Attitude The support team also works closely with Technical, Product management, quality and other internal departments to provide effective and timely solutions to client issues. Disciplined Processes Our support team follows a disciplined approach to problem resolution with a set of focused and coordinated procedures